Motability customers in Lancashire can be sure of receiving award-winning customer service when they visit local dealer Accrington Garages, who have won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards run by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
Motability is the UK’s leading car scheme for disabled people. It provides affordable, convenient, worry-free motoring to over 630,000 disabled customers and their families. Scooters and powered wheelchairs can also be leased through Motability.
The Scheme is available to anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment or the War Pensioners’ Mobility Supplement. Customers transfer their mobility allowance to Motability to lease a car, scooter or powered wheelchair.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.
Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:
“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Accrington Garages. Many congratulations to them on their award.”
Celebrating their Motability Dealer Award win, Wal Singh from Accrington Garages, said:
“All of us at Accrington Garages are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”
It’s a fitting tribute to the well-known and respected Vauxhall dealership who in 2018, celebrated their 25th anniversary. Being in business for so many years is a sign of the fine quality of their work and the positive reaction of their loyal customers. And, it’s something that this award recognises.
General Sales Manager Moni Singh said “It’s a real honour to receive this award from Motability Operations. It demonstrates our commitment to delivering an exceptional experience for our Motability customers." He goes on to say “The Motability Car Scheme has been an integral part of our business for the past 25 years and will continue to be in the future.”
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
For more information about the Motability Scheme click here or call 01254 868224.