Every year, Vauxhall rewards the top performing retailers that have provided customers with exemplary levels of customer experience following results from the British manufacturer’s satisfaction surveys.
To celebrate this special accolade awarded to Accrington Garages, Director Wal Singh and his team were presented with their Customer Excellence Award at their showroom in Accrington.
“Customer satisfaction is always our top priority, and each and every customer, both existing and new, can be confident they will receive a detailed and personal experience that meets each of their needs. It’s a real honour to be presented this award, and we will do our best to ensure we continue this level of excellent customer experience each and every year.”
The retailer was one of 53 Vauxhall retailers in the UK to achieve the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2015.
Customers are invited to take part in the Vauxhall Customer Satisfaction programme after purchasing a new vehicle or having their vehicle serviced. Over 160,000 responses were collected last year, helping to generate an accurate picture of Vauxhall customer experience.
To celebrate their outstanding effort, the retailer has been presented with a plaque celebrating their accolade, which has been placed on display at the dealership. Additionally, the Vauxhall dealer locator will display a special logo next to their name, with all staff receiving commemorative badges.
From left to right: Dave Murray, Ray Price, Moni Singh, Wal Singh and Michael Dawson