Customer Service Advisor

An opportunity has opened up for a driven and customer focused individual to join our award winning team at Accrington Garages Vauxhall. The successful candidates will be required to provide a first class customer experience as well as implementing our core values.

Your responsibilities:

  • Ensuring vehicles are completed at the time agreed and giving advice as necessary
  • Responding positively to customer telephone enquiries relating to service and repairs
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
  • Producing invoices for completed work and explains the content to customers
  • Ensure customer and vehicle details are updated accurately on all calls
  • Ensure new appointments and bookings are accurate and data is inputted both efficiently and timely
  • Present a positive image of the company, products and services offered at all times
  • Provide a friendly, professional and pro-active approach to calls ascertaining customer needs and supplying solutions
  • Identify opportunities to upsell products and services
  • To keep up to date with all service promotions and ensure that these are presented to the customer both clearly and accurately
  • Present a positive image of the company, products and services offered at all times

What we’re looking for:

  • Friendly, professional manner
  • Prior experience in customer service and sales role
  • The ability to work on your own initiative with minimal supervision but also able to work successfully as part of a team
  • Prior experience working in the motor trade and/or customer service would be advantageous
  • Excellent verbal and written communication skills
  • Strong objection handling skills
  • Organised and systematic approach to work
  • Able to work under pressure
  • Flexible approach and ability to work weekends

Please send your current CV and Covering Letter to Mr W. Singh

Ref: WS210217

Working Hours Full-time
Location Accrington
Salary TBC
Closing Date 21/04/2017

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