Customer Service Advisor

An opportunity has opened up for a driven and customer focused individual to join our award winning team at Accrington Garages Vauxhall. The successful candidates will be required to provide a first class customer experience as well as implementing our core values.

Your responsibilities:

• Ensuring vehicles are completed at the time agreed and giving advice as necessary
• Responding positively to customer telephone enquiries relating to service and repairs
• Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
• Producing invoices for completed work and explains the content to customers
• Ensure customer and vehicle details are updated accurately on all calls
• Ensure new appointments and bookings are accurate and data is inputted both efficiently and timely
• Present a positive image of the company, products and services offered at all times
• Provide a friendly, professional and pro-active approach to calls ascertaining customer needs and supplying solutions
• Identify opportunities to upsell products and services
• To keep up to date with all service promotions and ensure that these are presented to the customer both clearly and accurately
• Present a positive image of the company, products and services offered at all times

What we’re looking for:

• Friendly, professional manner
• Prior experience in customer service and sales role
• The ability to work on your own initiative with minimal supervision but also able to work successfully as part of a team
• Prior experience working in the motor trade and/or customer service would be advantageous
• Excellent verbal and written communication skills
• Strong objection handling skills
• Organised and systematic approach to work
• Able to work under pressure
• Flexible approach and ability to work weekends

Please send your current CV and Covering Letter to Mr W. Singh w.singh@accringtongarages.co.uk