Family-run Vauxhall retailer wins Customer Excellence Award third year running

The team at local Vauxhall retailer, Accrington Garages, is celebrating as it is awarded the prestigious Vauxhall Excellence Award and named amongst the top 15 Vauxhall retailers in the country.

The family-run retailer on Burnley Road has been recognised as one of the country’s top performing retailers and rewarded for its exemplary levels of customer service following the results of the car manufacturer’s customer satisfaction surveys. The team at Accrington Garages has worked tirelessly to deliver an exceptional level of service to each individual customer and rank 13 th in the country for customer satisfaction.

What’s more, this isn’t the first time Accrington Garages’ efforts have been recognised as this is the third year running that the team has scooped the award. To celebrate this special accolade being awarded to Accrington Garages, Wal Singh and his team were presented with their Customer Excellence Award by Alex Shields, Head of Marketing for Aftersales at the showroom in Accrington.

Wal Singh, director at Accrington Garages, comments: “We are over the moon to be ranked 13 th in the country and receive this award for the third year running. It truly is testament to the hard work and dedication of the team here. Customer satisfaction is our top priority and we are committed to delivering a fantastic customer experience and ensuring each and every person receives a bespoke service tailored to their needs.

“We would like to thank our customers for their continued support and their recognition of our efforts in terms of customer service. It is a real honour to receive this award and we will do our best to maintain this level of satisfaction and retain the award for another year.”

The retailer was one of 32 retailers in the UK to receive the highest and most impressive combined scores in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2016. Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.

Peter Hope, Vauxhall Customer Experience Director, comments: “It’s great to see Accrington Garages providing such a fantastic service to our customers. Their sales and service teams are customer-focused all day, every day, and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.”

Wal's son, Moni, also commented “This is a remarkable achievement and I personally want to thank each and every team member. In a hugely competitive industry it’s easy to forget how important it is to deliver an exceptional customer experience but this is exactly what we have managed to achieve. And whilst we will take this opportunity to enjoy our moment of glory, our focus will quickly move to maintaining this level of satisfaction and retaining the award next year.”

“We would like to thank our customers for their continued support and their recognition of our efforts in terms of customer service. It is a real honour to receive this award and we will do our best to maintain this level of satisfaction and retain the award for another year.” - Wal Singh, Managing Director

For further information about the retailer award and for details of vehicles in the Vauxhall range, please contact Accrington Garages at The Motor House, Burnley Road, Accrington, BB5 6DJ. Alternatively, please call 01254 235234 or go online to www.accringtongarages.co.uk.